Who we are

Our website address is: https://turningpointrehab.com

At Turning Point Rehab Inc. Canada, accessible from https://turningpointrehab.cam, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Turning Point Point Rehab Inc. Canada and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

What personal data we collect and why we collect it

MEANING OF PERSONAL INFORMATION

“Personal information” means information about an identifiable individual. This information may include, but is not limited to, your name, email address, gender, age, height, weight, bio, profile photo, city, country, swim club, contacts, password.

Subject to applicable laws, personal information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.

Personal information also does not include information that has been anonymized or aggregated in such a way that there is no possibility it can be used to identify an individual, whether on its own or in combination with other information.

YOUR CONSENT TO COLLECTION, USE AND DISCLOSURE

We collect, use and disclose your personal information with your consent or as permitted or required by law. For example, where we are not relying on your consent, under the General Data Protection Regulation (“GDPR”), the legal basis for our processing of personal information may be that the processing is necessary for providing our products or services and that the processing is carried out in our legitimate interests, which are further explained below. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide personal information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Statement.

Typically, we will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this new purpose.

You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, before we implement the withdrawal of consent, we may require proof of your identity. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.

If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Privacy Statement.

<h5">PERSONAL INFORMATION WE COLLECT

The personal information we collect is generally in one or more of the following categories.

  • Website. When you access, visit or use our Website, we may collect the following information:
    • Mailing List: we may collect your e-mail address and other information that you submit when you sign-up to receive updates about our services and other communications from us on our Website.
    • Information Automatically Collected: we may employ browser cookies or similar technologies to identify the computer, mobile device, and record your preferences and other data. We use browser cookies or similar technologies to evaluate how our products and services, devices or applications are used and to provide continuous improvement to our products, services and applications, to make recommendations, and to complete transactions you request. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers. In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use. We may employ third party service providers to place advertisements about our products, services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information on our Website by disabling the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our Website. For more information, please consult our Cookie Policy, which forms part of this Privacy Statement.
  • Other Interactions. For individuals who otherwise interact with us, whether in person, by phone or email, through social media or otherwise, including individuals who might be interested in acquiring our products and services, who sign-up to receive communications, or who respond to surveys and questionnaires, we may collect information that you provide to us during these interactions. This information may include your name, e-mail address and other contact information.
  • Other Sources. we may obtain information, including personal information, from third parties and sources other than our products and services, such as our partners, third party service providers or advertisers. If we combine or associate information from other sources with personal information that we collect through our products and services, we will treat the combined information as personal information in accordance with this Privacy Statement.

We do not collect payment card information.

We will not request any sensitive personal information such as your race, religion, or sexual orientation. Please do not send us such sensitive personal information by any means.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information and other information for the following purposes. In each case, we identify the ground that we rely on to use your personal information under the GDPR:

  • to provide you with our products and services and to support your use of our products and services. Applicable legal ground: contract performance;
  • to contact you relating to our products and services. Applicable legal ground: consent;
  • to monitor and improve our products and services, and to develop new products and services. Applicable legal ground: legitimate interests;
  • to analyze the needs and activities of our customers to help us better serve them. Applicable legal ground: legitimate interests;
  • to conduct research and analysis related to our business, products and services. Applicable legal ground: legitimate interests;
  • to provide you with information that we think may interest you, including in regards to our products and services. Applicable legal ground: consent; and
  • to investigate legal claims or comply with our legal obligations. Applicable legal ground: legal obligations.

We may use your personal information and other information for purposes for which we have obtained your consent, and for such other purposes as may be permitted or required by applicable law.

HOW WE SHARE YOUR PERSONAL INFORMATION

Although we try to avoid sharing your personal information with third parties where possible, we have set out below the instances in which such sharing may occur.

We may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our operations or those of any of our affiliates or subsidiaries; (f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.

We also rely on third party service providers to perform a variety of services on our behalf. Please find below a list of our third-party service providers which may process your personal information (with links to their data/privacy policies):

  • Google Analytics. We use Google Analytics to personalize advertisements and track and report traffic to maximize adequate search results. See more about Google Analytics’ data/privacy policies: https://policies.google.com/privacy

If we provide your information to third party service providers, we take reasonable measures to ensure that the rules set forth in this Privacy Statement are complied with and these third parties provide sufficient guarantees to implement appropriate security measures. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “Contact Us” section below.

If we otherwise intend to disclose your personal information to a third party, we will identify that third party and the purpose for the disclosure, and obtain your consent.

<h5">OPTING OUT OF COMMUNICATIONS

If you no longer want to receive marketing-related emails from us, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log-in to your account and make changes to your communication preferences. You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.

We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.

RETENTION OF PERSONAL INFORMATION

We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you would like further information regarding the periods for which your personal information will be retained, please contact us as set forth in the “Contact Us” section below.

INFORMATION SECURITY

We have implemented physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.

Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below. If we learn of a security breach involving your personal information, we will inform you and the relevant authorities of the occurrence of the breach as required under applicable law.

RIGHTS REGARDING YOUR PERSONAL INFORMATION

Under certain circumstances and in accordance with the GDPR or other applicable data protection laws, an individual has the following rights:

  • Access: entitled to ask if we are processing information and, if we are, request access to personal information. This enables the individual to receive a copy of the personal information we hold and certain other information about him or her;
  • Correction: entitled to request that any incomplete or inaccurate personal information we hold be corrected;
  • Erasure: entitled to ask us to delete or remove personal information in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal information is required for compliance with law or in connection with claims;
  • Restriction: entitled to ask us to suspend the processing of certain personal information, for example to establish its accuracy or the reason for processing it;
  • Transfer: request the transfer of certain personal information to another party;
  • Objection: one may challenge when we are processing personal information based on a legitimate interest (or those of a third party) or for direct marketing purposes. However, we may be entitled to continue processing information;
  • Automated decisions: contest any automated decision made where this has a legal or similar significant effect and ask for it to be reconsidered; and
  • Consent: where we are processing personal information with consent, withdrawal of consent.

You also have a right to make a complaint with a data protection supervisory authority, in particular in the country/province/state where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “Contact Us” section below. Please note that we may require that you provide appropriate identification to fulfill your request. Any such identifying information will be used only for this purpose.

INTERNATIONAL TRANSFER AND STORAGE OF INFORMATION

Your personal information may be stored and processed in any country where we have facilities or in which we engage third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Statement and, if applicable, we will comply with GDPR requirements providing adequate protection for the transfer of personal information from the EU/EEA to a third country.

Log Files

Turning Point Life Care Planning follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Turning Point Life Care Planning uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

The data we access is stored anonymously and includes no sensitive data. Cookies are not essential for normal browsing of a website.

This website uses one cookie which is a Google analytics cookie. This allows us to count the number of visitors to this website and to see how visitors move around the website when they’re using it. This helps us to improve the content on the website, for example by enabling us to monitor which content attracts most visitors. No personal information is collected about you or your computer. If you do not wish to have this cookie, then you can adjust your browser settings to refuse cookies from this website or generally. Unless you have adjusted your browser setting to refuse cookies, our website will deliver the cookie as soon as you visit the website. Google Analytics’ terms require us to include the wording below in this policy.

Google Analytics is a piece of software that grabs data about our visitors (you). It’s something like an advanced server log.

What does Google Analytics record?

• What website you came from to get here.
• How long you stay for.
• What kind of computer you’re using.
• And quite a bit more.

What do we do with your data?

The tracking information allows us to better understand the kind of people who come to our site and what content they’re reading. This allows us to make better decisions about design and content.

Occasionally, we will compile aggregate statistics about the number of visitors this site receives and browsers being used. No personally identifying data is included in this type of reporting.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Turning Point Rehab Inc. Canada.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Turning Point Life Care Planning, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Turning Point Life Care Planning has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Turning Point Rehab Inc. Canada’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Turning Point Life Care Planning does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Turning Point Rehab Inc. Canada. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Important: Read the Google Analytics privacy document for more details about the data collected by Google Analytics

Want to opt out of tracking?

You can opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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